MATS Systems FAQ

Couriers Please for local and some intersate deliveries

TNT Express via Road or Overnight depending on size

Australia Post Registered

Express Post is also available, however, past experiences has shown that this method has a number of downsides and as there is no insurance.

Drop ship, where available directly from the supplier to you via AAE, StarTack Express or Toll depending on your location, drop ship can not be sent to PO Boxes..

simply change their minds, decide they do not like the goods or have no use for them

have discovered they can buy the goods cheaper elsewhere

had the defect drawn to their attention before buying (e.g. when the goods were labelled as seconds and faults were clearly marked), or

damaged the good by unreasonable or unintended use.

The amount refunded does not include freight costs and should prices drop (as is often the case in the computer industry after your purchase) the refund will be based on the currect price.

Couriers Please- for Local, Country and Interstate deliveries. In most cases this will be a same day delivery (for local), next day Melb/Sydney, 2-5 days for most other areas. Local courier is $10 in Adelaide Metro area (up to 20kg), $15 5kg satchel to Melbourne, Sydney, Brisbane and Perth Metro postcodes as serviced by Couriers Please. Quotes for courier to other areas are available on request.
More info, click here. All parcels are Track and Trace.

TNT Express - for Country and Interstate deliveries and local Express Courier Services.. Please call for a quote if this method needs to be used.
More info, click here. All parcels are Track and Trace.

Drop Ship, where possible to use, the drop ship allows an order to be sent directly from a supplier to the customer thus reducing time to get the order to the customer. This depends on the product and the supplier as not all suppliers participate in this program. We can not drop ship a multiple item order from different suppliers as one order. These can be sent via AAE, Toll or StarTrack Express depending on the suppliers favoured method.

FAQ (Frequently Asked Questions) MATS Systems
PAYMENT OPTIONS, FREIGHT OPTIONS, SERVICE, LEGAL How do you send your orders? Can I pickup my orders? How do I place an order? Will you refund my order? Warranty returns What are my payment options? Do you do repairs?
How do you send your orders? Orders are sent using the most cost effective and reliable method suitable to the customer. Orders are calculated on weight and size. Methods include: Couriers Please for local and some intersate deliveries TNT Express via Road or Overnight depending on size Australia Post Registered Express Post is also available, however, past experiences has shown that this method has a number of downsides and as there is no insurance. Drop ship, where available directly from the supplier to you via AAE, StarTack Express or Toll depending on your location, drop ship can not be sent to PO Boxes.. A default amount based on a 5kg package is automatically generated to give an approximate costing depending on your area - if the freight amount is less or greater than indicated, then you will be advised when the invoice is sent. THE FREIGHT COST INDICATED WHEN MAKING AN ORDER IS A GUIDE and each order can vary depending on quantities ordered and the size of the packaging and the location the order is being sent to and from.
Can I pickup my orders? If you live in Adelaide or the surrounds and you wish to collect, please call or email to confirm that stock is available. When placing and order on the website select the pickup option.
How do I place an order? Click on the BUY link beside the product and fill in the details in the forms as required. If you want more than one, change the quantity. If you wish to cancel that item, enter a zero value and press recalculate. Once the order has been sent you will receive an email back confirming your order. PLEASE NOTE: This is not the invoice, it is simply a confirmation of receipt of your order. Once the order is received will process the order and end you a Tax Invoice, which will look similar to this: Once payment has been received the order wil be dispatched
Will you refund my order? Products purchased are non-returnable if a special order or once opened or after seven (7) days. A 20% restocking fee is chargeable on returned goods. Refunds will not be given if a customer: simply change their minds, decide they do not like the goods or have no use for them have discovered they can buy the goods cheaper elsewhere had the defect drawn to their attention before buying (e.g. when the goods were labelled as seconds and faults were clearly marked), or damaged the good by unreasonable or unintended use. The amount refunded does not include freight costs and should prices drop (as is often the case in the computer industry after your purchase) the refund will be based on the currect price.
Warranty returns Please return the faulty unit only, ie DO NOT include cables, manuals, power adaptors etc. unless specifically asked to do so. Warranties published or implied refer to manufacturer's warranty. Physical damage voids warranty. The cost of any return is the responsibility of the buyer. A charge will be applied if the unit is tested and found not to be faulty.
What are my payment options? There is a fair choice to suit a majority of people. See below. The preferred choice is PayPal or Direct Deposit (EFT) but you can pay an Invoice with Credit Card if you prefer. Credit card transactions are free of additional charges, except AMEX add a 3% admin fee to cover bank costs. Other options are Australia Post Money order, cash or cheque. Unless I personally know you, all cheques must clear before the order it sent.
Do you do repairs? Yes, I diagnose and repair most PC faults, including startup, bsod and other issues, plus remove virus and adware infections. Repairs to Printers, Monitors etc are done by external parties.
PAYMENT OPTIONS ARE:
	Australia Post Money Order.
	Cash (personal purchases only).
	Cheque. Must be a Bank Cheque or can be a Personal or Business Cheque if in Adelaide and a Driver's License or similar is produced. Cheque's must be made out to MATS SYSTEMS and marked NOT NEGOTIABLE and must clear (approx 3 days) before the order will be sent.
	EFTPOS, available for in shop customers. NO cash out available.
	Payment accepted via email, fax, phone or in person. Please note: Credit card transactions are surcharge free, except AMEX - incurs a 3% surcharge Diners Club not accepted
	PayPal - please check stock before making payment
	Direct Deposit. BSB: 105-144 Account Number: 031746840 Account Name: MATS SYSTEMS Bank: BankSA - a part of St. George please do not make payment using this method until an invoice has been received via email
	Flexirent
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FREIGHT OPTIONS ARE:
	Express Post - next day delivery in most areas, but only if they will fit inside an Express Post 3kg Satchel, costs $12 which includes postage and handling. More info, click here
	Couriers Please- for Local, Country and Interstate deliveries. In most cases this will be a same day delivery (for local), next day Melb/Sydney, 2-5 days for most other areas. Local courier is $10 in Adelaide Metro area (up to 20kg), $15 5kg satchel to Melbourne, Sydney, Brisbane and Perth Metro postcodes as serviced by Couriers Please. Quotes for courier to other areas are available on request. More info, click here. All parcels are Track and Trace.
	TNT Express - for Country and Interstate deliveries and local Express Courier Services.. Please call for a quote if this method needs to be used. More info, click here. All parcels are Track and Trace.
	Drop Ship, where possible to use, the drop ship allows an order to be sent directly from a supplier to the customer thus reducing time to get the order to the customer. This depends on the product and the supplier as not all suppliers participate in this program. We can not drop ship a multiple item order from different suppliers as one order. These can be sent via AAE, Toll or StarTrack Express depending on the suppliers favoured method.
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SERVICE
Ownership of goods remains with MATS SYSTEMS and does not transfer until payment is received in full and/or until cheque's have cleared. Charges In store: Free quote for repairs, ie bring your PC to MATS Systems, the fault will be assessed at no cost and will advise of the cost of repair. There is no obligation to proceed with the advice given. Computer problems due to Warranty issues will be repaired and/or replaced at no charge. Computer problems deemed not to be the responsibility of MATS SYSTEMS or outside the Warranty period will be repaired and/or replaced at $30 half hour (inc GST), not including parts. No fix, no charge! The cost of freight for warranty returns is the responsibility of the customer. All Systems include a 12 month RTB Parts Warranty. Extended warranty is available through United Electrical Engineering with upto 5 years onsite warranty available covering Parts and Labour. Charges Callout: Standard call out fee for home customers is $60.00 (inc GST), which covers areas within 5kms of our location and includes the first 30 mins at your premises. Rates increase according to distance travelled. Rate is then $20 per 15 mins while onsite. Business callout are charged at $90.00 (inc GST) for the first 30 mins and $20 per 15 mins. Remote connection repairs are charged at $45 per hour. For cabling costs see here
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LEGAL
Before placing any order on this website or via MATS Systems you must agree to the Terms of use, Terms of Sale and all disclaimers published on this site. These terms may be updated from time to time as deemed necessary. The name MATS Systems is the Trading Name, and the terms "mats-systems.com.au" , "matssytems.com.au", "mats-systems.com" and "matssystems.com" refers to the website owned and operated by MATS Systems. The submission of an order from this website, or the receipt of an order, automated or otherwise, does not mean our acceptance of that order. MATS Systems reserves the right to cancel any order that we deem necessary, at our discretion, regardless of the order status or any confirmation of that order. MATS Systems may also request additional information from you before accepting or completing any order. MATS SYSTEMS does not represent or warrant that this Web Site or the content or anything that it links to or from will be error-free, free of viruses or other harmful components, or that defects will be corrected or that it will always be accessible, does not warrant or represent that the information available on or through this Web Site will be correct, accurate, timely, or otherwise reliable, may make changes to the pricing and content at any time.
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